Should you wish to make a complaint, we ask that you follow the process outlined below. This will help us resolve your complaint in the most efficient manner possible to regain your confidence.
If your complaint cannot be resolved, you may refer the matter to our Compliance Department if we have not already done so. They will review your complaint and contact you directly.
We aim to resolve most matters within 7 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.
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Risk Warning: Contracts for Difference (CFDs) trading carries a high level of risk to your capital and can result in losses, you should only trade with money you can afford to lose. CFDs trading may not be suitable for all investors, please ensure that you fully understand the risks involved and take appropriate measures to manage them. Please read the relevant Risk Disclosure document carefully, available here Legal Documentation.
Pacific Union (Seychelles) Limited is registered in Seychelles and located at 102 on Ground Floor of House of Francis, Ile Du Port, Mahe, Seychelles. Pacific Union (Seychelles) Limited is authorised and regulated by the Financial Services Authority of Seychelles with License No. SD050.
Finzero Cap Ltd is a subsidiary company of Pacific Union (Seychelles) Limited ("the Company") and is acting as the payment provider of the Company. Finzero Cap Ltd's registered address is Mezzanine, 62 Athalassas, Nicosia 2012, Cyprus.
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